Privacy

Last updated: 27 April 2026

At Masseria Palombara, we believe that true hospitality is built on trust, discretion, and respect. Protecting your personal data is an integral part of the experience we offer. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with Regulation (EU) 2016/679 (GDPR).

1. Data Controller

Masseria Palombara
SP 57, Strada Provinciale per Manduria Km 2.5
72024 Oria (Brindisi), Italy
reception@masseriapalombara.com

2. The Information We Collect

To curate and deliver a seamless and personalized stay, we may collect:

Identification details (name, surname)
Contact information (email, phone number)
Reservation details and guest preferences
Payment-related information (securely processed by trusted providers)
Technical data (IP address, browsing behavior, cookies)

3. Why We Use Your Data

Your information allows us to:

Craft your experience
Manage and confirm your reservation, and ensure your stay reflects your expectations
- Legal basis: contract performance

Meet our obligations
Comply with administrative, legal, and regulatory requirements
- Legal basis: legal obligation

Stay connected
Respond to your requests and provide attentive guest support
- Legal basis: legitimate interest

Inspire future stays (with your consent)
Share selected offers, stories, and updates from Masseria Palombara
- Legal basis: consent

4. How We Protect Your Data

Your data is handled with the utmost care, using secure systems and appropriate technical and organizational measures designed to protect confidentiality, integrity, and availability.

5. Data Retention

We retain your data only for as long as necessary to deliver our services and fulfill legal obligations, or until you choose otherwise.

6. Who May Access Your Data

Your data may be shared, only when necessary, with:

Authorized members of our team
Carefully selected service providers (e.g. booking systems, IT partners, payment providers)
Public authorities, where required by law

We never sell or improperly disclose your personal information.

7. International Transfers

Your data is primarily processed within the European Economic Area (EEA). Any transfer outside the EEA is carried out in full compliance with GDPR safeguards.

8. Your Rights

You remain in full control of your data. You may:

Access, update, or request deletion of your data
Restrict or object to processing
Request data portability
Withdraw your consent at any time
Lodge a complaint with a supervisory authority

For any request: reception@masseriapalombara.com

9. Cookies

Our website uses cookies to enhance your browsing experience and better understand your preferences.
For more details, please refer to our Cookie Policy at the bottom of the site.

10. A Living Policy

This Privacy Policy may evolve over time, reflecting improvements in our services or regulatory updates. We invite you to review it periodically.